Customer engagement model

We optimize for hyperscaler procurement reality: clarity, milestones, and verification.

Step 1: Capacity request (inputs we need)

Send the checklist from /getting-started/introduction/quickstart/. The minimum inputs are:

• inference modality + latency regions,
• traffic shape (ingress/egress),
• tenancy needs (dedicated vs shared),
• security/compliance targets,
• operations expectations (maintenance windows, comms cadence).

Step 2: Feasibility + constraints

We identify the schedule and cost drivers early:

• utility interconnect timeline and base-load stability,
• carrier/fiber reality and latency paths,
• permitting critical path,
• thermal and water constraints,
• staffing and on-call posture.

Step 3: Milestones (what we promise)

We promise milestones that can be validated, not capacity claims:

• commissioning gates for power/thermal/network,
• telemetry + runbook readiness,
• access workflows and tenant boundaries tested,
• go-live criteria and rollback posture.

Step 4: Commercial shape (how we avoid surprises)

We align on:

• contract term + ramp profile,
• expansion options tied to validated phases,
• incident comms channel and reporting cadence,
• change control and maintenance window rules.

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