Governance & reporting

Our governance goal is simple: predictability. Customers and partners should always know what is happening, what changed, and what is next.

Status reporting (delivery + operations)

• Cadence: weekly or biweekly during delivery phases (aligned to the critical path), then operational cadence as agreed.
• Milestone-based updates: anchored to commissioning and acceptance gates, not marketing milestones.
• Risk register: top risks, mitigations, and what changed since last update.

Incident reporting (operations)

• Initial notification: impact, what we know, mitigation in progress, next update time.
• Ongoing updates: cadence by severity; clear owner and channel.
• Post-incident review: root cause, corrective actions, prevention steps, and follow-up verification.

Change logs (maintenance + upgrades)

• Customer-impacting changes: summarized in plain language with expected impact.
• Maintenance windows: communicated with enough notice and rollback posture.

Decision transparency

When trade-offs exist (latency vs region vs procurement lead times), we document:

• the constraints driving the decision,
• the options considered,
• and what we will validate at commissioning.

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